Frequently Asked Questions

Get answers to the most frequently asked questions.

General

Posting an ad on machine.lk is quick and easy! Simply click the yellow Post Ad button and follow the instructions.

If you are not already logged in, you will need to log in as the first step of posting your ad.

Your ad will go live once it has been reviewed (this usually takes less than 4 hours during office hours).

To delete an ad, please go to My Acccount page -> My Listing -> Choose your Ad and click on the "Delete" option.

 

Tip: you can find your ad easily by logging in to your account and visiting your "My Listing" page!

To edit an ad, please go to My Acccount page -> My Listing -> Choose your Ad and click on the "Edit" option.

 

Tip: you can find your ad easily by logging in to your account and visiting your "My Listing" page!

To set a new machine.lk password, please log in to your account, go to My Acccount page -> Account details -> Tick the Change Password checkbox and enter a new password. Then Click on Update Account button in the bottom.

If you have forgotten your machine.lk password, you can:

  • go to the log-in page and click on the "Forgot your password?" link
  • Enter your username or Email and click on Reset Password button. You will receive a link to create a new password via email.

If you have created an account via Facebook, you will not have a machine.lk password. You can log in to your account via Facebook without a password.

Ads appear for 60 days, unless you delete them earlier.

Your ad may not be live due to one of the following reasons:

  • It is still under review - this will show on your My Listing page as “Pending” under your Ad's “Status”
  • It may have it violated our posting rules - if your ad needs to be edited before it can be published, this will show on your My Listing page as “Need editing” under your Ad's “Status”
  • You have used up your free ad allowance

If you have been waiting longer than 24 hours for a response from us, you may have given us the wrong contact details when you posted the ad. Try posting again or contact us.

 

Tip: you can keep track of your ads easily by logging in to your account and visiting your "My Listing" page!

All of the ads are manually reviewed - if your ad violates our posting rules it will be rejected. You can read what changes you have to make before the ad can be approved in the rejection email.

Of course. Please contact us and we will help you right away.

If you are not receiving responses to our ads, we recommend taking a look at our tips on how to sell fast.

machine.lk offers paid features and services that help people promote their ads, facilitate the sales of advertised items, and give businesses a bigger online presence.

These currently include ad promotions, machine.lk Membership

We don't allow ads that contain:

  • an item or service that is illegal in Sri Lanka
  • an item or service that is not located in Sri Lanka
  • an invalid phone number or email address
  • an unrealistic offer
  • offensive language
  • offensive pictures
  • text in the title or description that is not related to the advertised item or service
  • pictures that do not match or clearly show the advertised item or service
  • text in the first picture (except logos and product codes)
  • a non-specific item or service, e.g. a description of a company in general terms
  • a URL link that is not relevant to the advertised item or service
  • offers and requests for items or services in the same ad
  • exact same content as another ad, re-published within 7 days.
  • multiple items in the same ad
  • “work from home" jobs
  • counterfeit goods, knockoffs or replica versions of another company’s product
  • In addition, once the ad is posted, the product or service in the ad cannot be changed.

Signing up for an account on machine.lk is quick, easy and completely free! To sign up on machine.lk, please go to the Sign up page and follow the instructions. You can sign up with an email address or through your Facebook account.

Once you have signed up, a link will be sent to your email with instructions on how to verify your email address.

To log in to your account, simply go to the Log in page and enter your email and machine.lk password. If you have created an account via Facebook, click on "Continue with Facebook" and follow the instructions.

To log out of your account, simply click the "Log out" option in My Account page.

To change the details on your account, log in to your account and go to My Acccount page -> Account details Page.

If you are having trouble logging in to your account, please check that you have:

If you are still having trouble accessing your account, please contact us.

Every month you can post a few ads for free in most categories on machine.lk, except categories that require payment of a listing fee. Once you have used up your posting allowance for the month, you can either set up a Membership in order to post more ads, or wait until the first day of the next month when your allowance gets reset.

To start a chat, go to an ad and click the Chat option. This will open a private chat between you and the ad poster.

To read your chat messages, click the chat icon at the top right of the screen and go to Chats page.

Paid products and services Q&A

To learn all about Top Ads, please visit our Promote your ad page. You can also check the description under the Top Ad option after you click the "Promote ad" option on your ad.

If you don't see your Top Ad right away, it means that there are more Top Ads available than there are number of Top Ad spots. In this case, each Top Ad is given an equal chance of being displayed.

To see your Top Ad in action, you can try the following:

  • Go to the category and location that you posted the ad in and select any relevant filters.
  • Click through to the next few pages, or refresh your page to browse different Top Ads.

To learn all about Daily Bump Up, please visit our Promote your ad page. You can also check the description under the Daily Bump Up option after you click the "Promote" option on your ad.

Shop pages are included in all of our Membership packages, so setting up a Membership automatically allows you to get your very own Shop page. Learn about Memberships

To learn all about Membership, please visit our Membership page

Additional Q&A

How To Buy A Product?

When an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centurbut also survived but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the releas survived not raseth leap into electronic typesetting, remaining essentially unchanged.

How To Get Product Support?

When an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centurbut also survived but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the releas survived not raseth leap into electronic typesetting, remaining essentially unchanged.

How To Buy A Product?

When an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centurbut also survived but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the releas survived not raseth leap into electronic typesetting, remaining essentially unchanged.

How To Get Product Support?

When an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centurbut also survived but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the releas survived not raseth leap into electronic typesetting, remaining essentially unchanged.